Shipping policy

Order Processing

  • Orders placed before 2:00 PM local time will be processed and shipped the same business day, when possible.

  • Orders placed after 2:00 PM local time will be processed and shipped the next business day.

  • Overnight and 2-Day shipping services are not guaranteed, even when selected at checkout.

Warehouse Fulfillment

  • Orders ship from our San Diego, CA or North Carolina warehouses, depending on product availability.

  • If an item is unavailable at one location, it may ship from an alternate warehouse.

  • Orders may ship in multiple packages.

Shipping Methods & Transit Times

  • Standard shipping transit time is 3–5 business days after shipment.

  • Expedited and overnight options may be available; however, delivery dates are estimates only.

  • Transit times are provided by the carrier and are not guaranteed by Ceramic Pro.

Weather, Carrier & Force Majeure Delays

Ceramic Pro is not responsible for delays caused by:

  • Weather conditions

  • Natural disasters

  • Carrier disruptions

  • Labor issues

  • Other events beyond our control

Customers are responsible for evaluating weather conditions at the delivery destination.

Requests to delay, reroute, or reship shipments due to weather concerns may result in additional shipping charges.

Delivery & Risk of Loss

  • Title and risk of loss transfer to the customer once the shipment is tendered to the carrier.

  • Ceramic Pro is not responsible for packages marked as delivered by the carrier.

  • Customers are encouraged to ship to secure commercial addresses and coordinate directly with the carrier.

Address Accuracy & Failed Deliveries

  • Customers are responsible for providing accurate shipping information at checkout.

  • Orders returned due to incorrect addresses, refused deliveries, missed delivery attempts, or access issues may incur additional shipping and handling fees.

  • Ceramic Pro does not cover reshipping costs in these cases.

Reshipments & Claims

  • Ceramic Pro does not automatically reship orders reported as delayed or missing.

  • Carrier claims must be initiated within the carrier’s required timeframe.

  • If a reshipment is approved, shipping costs will be billed to the customer, unless the issue is confirmed to be caused by Ceramic Pro.