Shipping & Returns Policy

Return Policy

We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition in which it was received: unused, unopened, and in its original packaging, with all tags intact. A receipt or proof of purchase is required.

To initiate a return, please contact us at orders@ceramicpro.com. If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You may contact us at orders@ceramicpro.com with any questions regarding returns.

Order Discrepancies

You have 7 days from delivery to report any discrepancies with your order (missing items, incorrect items, or visible issues). This allows us to investigate and resolve issues efficiently.

Reports made outside of this window may not be eligible for review or resolution.

Damages & Issues

Please inspect your order upon delivery and notify us immediately if the item is defective, damaged, or incorrect. We must be notified within 7 days of delivery for the issue to be evaluated.

Failure to report damage or issues within this timeframe may result in the claim being denied.

Exceptions / Non-Returnable Items

The following items are non-returnable:

• Custom or special-order products

• Sale items and gift cards

• Hazardous materials, flammable liquids, or gases

• Personal care or beauty products

• Perishable goods

If you are unsure whether your item qualifies for return, please contact us before placing your order.

Restocking Fee & Return Shipping

• All approved returns are subject to a 10% restocking fee, deducted from the refund.

• Customers are responsible for all return shipping costs.

• Returns must be shipped using a trackable shipping method.

• Ceramic Pro is not responsible for lost or damaged return shipments.

• Custom or special-order items are not eligible for return.

Exchanges

The fastest way to receive a replacement is to return the original item (subject to approval) and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, you will be notified of approval or denial.

If approved, refunds will be issued to the original payment method. Please note that processing times vary by bank or credit card provider and may take several business days to post.